MugenTelecom Acceptable Use Policy

Purpose and Introduction:

1. This document outlines the principles, guidelines, and requirements for MugenTelecom customers in using its services. The Acceptable Use Policy (AUP) of MugenTelecom aims to comply with local laws, ensure network security and availability, protect customer privacy, and regulate factors affecting service supply.

2. MugenTelecom reserves the right to implement rules and restrictions to regulate customers' use of services.

3. MugenTelecom reserves the right to modify the AUP at any time. Violation of the AUP may result in service suspension or termination.

Prohibited Activities:

The following activities are prohibited:

• Sending spam or conducting email marketing.

• Implementing hacking attacks or abusing security vulnerabilities.

• Unauthorized access to servers or systems.

• Use of multiple packet sending tools such as Finalspeed.

• Running resource-intensive software, such as traffic mining, virtual currencies, ad clicking, cluster computing, and traffic brushing.

• Exceeding the bandwidth usage limit of products marked as "prohibited from long-term bandwidth occupancy".

• Dissemination of threatening, defamatory, obscene, or offensive materials.

• Participation in child pornography or activities that could harm minors.

• Implementing fraudulent activities.

• Infringing on privacy.

• Infringing on intellectual property rights, including copyrights, trademarks, and patents, and the hosting, use, and distribution of pirated software.

• Falsifying brand websites, child pornography content, Easypanel panels, qemu virtual machines, any GUI desktop.

• Installing Microsoft KMS and other software activation services.

• Launching network attacks.

• Disseminating viruses, malware, or other malicious code.

• Using Internet Relay Chat (IRC), connecting to servers on the global IRC network is considered a violation of the AUP.

• In the event of a Distributed Denial of Service (DDoS) attack, we reserve the right to suspend customer services to ensure the quality of service for other customers.

• Using false identities or impersonating any person or entity to order or receive MugenTelecom services.

• Sharing adult content.

• Setting up public proxies and Virtual Private Networks (VPN) and commercial proxies (including but not limited to commercial VPN, commercial Shadowsocks, etc.).

Investigation, Suspension, and Security:

1. MugenTelecom reserves the right to investigate violations of the AUP, suspend or terminate services, or delete relevant content.

2. If there is a reasonable suspicion that a service is under attack or interfering with other customer services, even if the customer is not at fault, MugenTelecom has the right to suspend the service.

3. Services suspended in relation to violating the AUP do not enjoy the right to a refund.

4. Customers are responsible for their use of services.

5. Customers are responsible for data security.

Disclaimer:

MugenTelecom is not responsible for service unavailability, data loss, etc., caused by user arrears, non-renewal, operational errors, or violation of the terms of service.

MugenTelecom is not responsible for service unavailability, data loss, etc., caused by force majeure (social/natural) factors.

Except for products that are marked as providing free/paid backup, no backup service is provided. Please back up your data yourself. In case of data loss, MugenTelecom is not responsible.

IP Connectivity:

We will do our best to ensure that IP can be connected normally worldwide, but there may be many force majeure factors, causing IP to be blocked in some countries and regions worldwide. Please check the IP connectivity within 1 hour after the order is opened. If there is a problem within 1 hour after opening, it can be replaced for free, and a fee will be charged for replacement beyond that.

Refund Policy:

For normally operating products, no original route refund policy is provided; if the opening time does not exceed 24 hours, and the uplink traffic does not exceed 2G, refund to the website balance service can be provided. (Update: 2024/06/05)

Explanation for normal operation: For VPS/Dedicated server series products, if the configuration performance meets the requirements, the network is normally connected, and if it is a shared bandwidth series product, the actual bandwidth reaches 30% or more of the promised bandwidth, it is considered normal operation (Update: 2023/12/07)

However, for any problems caused by our side that prevent us from continuing to provide services, we will refund you based on the remaining usage time of the product. We reserve all interpretation rights to ensure the fairness and reasonableness of the refund policy. Your satisfaction is our primary concern, and we will actively handle such issues to ensure you are treated fairly.

Reporting AUP Violations:

To report any AUP violations, please send an email to: [email protected]. We reserve all interpretation rights to ensure fair and reasonable handling of violations.

Agreement to Terms:

By accessing our website and purchasing our services, you represent that you have read, understood, and agree to abide by the relevant instructions of our Acceptable Use Policy. We reserve all interpretation rights to ensure the correct implementation and application of this policy.